Returns And Exchange
At thejacketzone.com, we take pride in providing you with the highest quality jackets and outfits, carefully crafted to your specifications. Please note that since we build our orders based on the size and color you specify, we do not offer refunds or returns for incorrect size or color selection. Therefore, it is important that you take accurate measurements and consult our size charts before placing your order. If you have any questions or concerns, please do not hesitate to email us at sales@thejacketzone.com
1. “What if the jacket doesn’t fit me well?”
If the jacket doesn’t fit you well, don’t worry! Just send it back to us within 7 days in good, saleable condition and we will send you a new piece. Please note that for specially made orders according to your provided size, we cannot offer a refund or exchange as it was designed specifically for your physique and cannot be reused for sale to another buyer. Also, the delivery costs will be borne by the buyer.
2. No refunds, returns or exchanges are offered for clothing if two items are purchased in a single transaction, in order to discourage ordering multiple items and ultimately selecting only one.
3. Order verification is important, and we cannot accept any exchanges for product, color, or size once 24 hours have passed since the order was verified, as it would have already been passed over for designing.
4. Outfit’s cancellation is calculated on the following conditions:
a. For cancelling any jackets order within 3 days, there is 25% deduction on your jacket’s amount.
b. If you make a decision to cancel your order within 7 days, we charge 45% deduction on full amount.
c. No cancellation will be accepted passing 7 days of order verification.
5. Before mailing new orders to customers, our highly quality department checks the product for quality. If the garment is not OK while delivery time, we will mail a new attire with priority shipment borne by us.
6. Refunds will only be accepted if we are late 29 working days after your payment is received. If we are not able to certify that the delivery was sent to your mentioned address, we will make a full repayment in conjunction with shipment charges.
